Technical expertise, rapid response and transparent claims handling


We support insurance companies, brokers, survey firms, businesses and logistics operators in handling cargo claims, with prompt interventions, clear documentation and regular updates on the progress of each file.

7 days a week 24 hours a day

Overview

Our operating standards

Our working method, from the first site visit to the closing of the file.

  1. Prompt expert intervention, 7 days a week

    A specialised surveyor promptly attends the site of the loss to establish the causes, assess the damage and identify the first containment measures.

  2. Preliminary advice within 24 hours

    After the intervention we issue a preliminary advice with the first technical findings, the critical issues identified and any urgent actions to be taken.

  3. Clear, well-documented survey reports

    We draft complete, well-structured and easy-to-consult technical reports, aimed at the correct assessment of the damage and the settlement of the claim.

  4. Regular updates

    We provide regular monitoring of the assignment: work carried out, developments in the claim, documents still required. You always know the status of your file.

  5. Coordinated handling, from intervention to closure

    Through a selected network of partners and specialised operators we coordinate all the necessary activities: securing, recovery, reprocessing, transport, storage, salvage or disposal of the goods, deployable at very short notice.

About us

International experience

PERITEAM stems from the collaboration with EXPERTEAM, a company founded by Eng. Kamel Benjelloun — a French survey firm based in Montpellier, active for over thirty years in surveys, average adjusting and claims management.

Over the course of its activity, EXPERTEAM has developed an established network of trusted surveyors, correspondents, collaborators and operating partners in several countries.

This experience enables PERITEAM to offer, across Italy, a kindred service — reliable, coordinated and consistent with the needs of the national and international insurance and logistics markets.

EXPERTEAM — Montpellier Montpellier PERITEAM — Milano Milano

Milan-Malpensa · Italy · Europe · International

Management

Claims Manager

Omayma Fakir, Claims Manager at PERITEAM

Omayma Fakir

Cargo Surveyor & Loss Adjuster

— Since 2024 she has worked with EXPERTEAM SURVEYS SARL, based in Montpellier, following the full lifecycle of each assignment: receipt of instructions and definition of the mandate, organisation of the intervention, on-site inspections, collection and review of the transport documentation, reconstruction of the circumstances, assessment of the causes and quantification of the loss.

— CINEAS Master's degree in Claims Management at the Politecnico di Milano, focused on: the technical and insurance analysis of the loss, principles of liability, causal link, technical-scientific principles applied to loss assessment, valuation criteria and quantification.

— Interventions on perishable and non-perishable goods, across road, sea, air and multimodal transport:

· Perishables — cold chain and temperature-controlled transport: from reading the refrigeration-unit records and data loggers to calculating the cumulative exposure above threshold, in order to trace the origin of the excursion — thermal load at origin, anomalies in transit — and to assess its effect on deterioration and residual commercial life.

· Non-perishables — mechanical and exposure damage: from the pattern and distribution of the damage to the stress mechanism, in order to trace it back to stowage, lashing and packaging suitability, or to the action of wetting, condensation, corrosion and contamination, through to downgrading and quantitative shortfalls.

Working languages

  • Italiano
  • Français
  • English
  • Español
  • العربية
LinkedIn

What is clear, simple and documented leaves little room for ambiguity and dispute.

Services

Areas of specialisation

Perishable goods and cold chain surveys

We intervene on products subject to temperature control and to biological or qualitative deterioration:

  • Food products
  • Meat and seafood products
  • Fruit and vegetables
  • Fresh, chilled and frozen products
  • Raw materials and agri-food products

Non-perishable goods surveys

We carry out technical investigations on industrial goods, finished products, components, materials and consumer goods damaged during transport, handling or storage.

Machinery and equipment surveys

We assess damage from impact, dropping, handling, water, fire or transport affecting machinery, plant, equipment and technical components.

Quality and conformity control

We verify the condition, quality and conformity of goods against orders, contractual specifications, commercial documentation and the intended transport or storage conditions.

Supervision of loading and unloading operations

We attend loading, unloading, container opening, handling and redelivery operations, documenting conditions, anomalies and operating procedures.

Recovery, salvage and disposal of goods

Through specialised operators, we coordinate urgent interventions aimed at:

  • Limiting the aggravation of the damage
  • Sorting and segregating the goods
  • Recovering products that are still usable
  • Identifying alternative destinations
  • Arranging reprocessing, transport or storage
  • Managing the compliant disposal of unrecoverable goods

Tailored technical consultancy

We provide tailored consultancy for businesses, policyholders, brokers, law firms and logistics operators requiring an independent damage analysis, documentary assistance or technical support in handling a claim.

Available 7/7 · 24 hours a day

Site visits and investigations in Italy and abroad.

Emergency number · 24/7

+39 320 357 0672

Assignment request form

Submitting will open your email client with the details already filled in. For emergencies, call +39 02 5656 9825.

Assignments email
surveys@periteam.it
Emergencies · WhatsApp
+39 320 357 0672
Certified email (PEC)
periteam@pec.it
Address
Piazza IV Novembre 4, 20124 Milano